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Kenya’s government goes paperless: What that means for your records

In 2025, Kenya announced a major step toward a fully digital public service by launching a paperless government system to enhance efficiency, transparency, and security. As ministries and parastatals digitise their records, questions arise: what does this mean for businesses, contractors, and organisations that exchange or store government-related documents? At The Filing Room, we believe this shift marks a defining moment for how institutions manage their information. Going paperless requires more than just scanning files; it demands complete records readiness, accountability, and secure long-term storage. What the paperless government initiative involves Kenya’s paperless government initiative is part of a broader drive toward digital transformation. The government’s goal is to improve service delivery, cut administrative costs, and strengthen transparency across ministries. So far, more than 5,000 services have gone online through platforms such as eCitizen, including tender applications, business registrations, tax filings, and licensing. Public registries are being digitised, and inter-ministerial

Kenya’s government goes paperless: What that means for your records2025-11-01T10:00:46+02:00

How Kenya’s new cybercrimes bill affects your document storage

In 2024, Kenya took another major step in tightening its data governance framework with the introduction of the Computer Misuse and Cybercrimes (Amendment) Act. The new law expands how data security, access, and accountability are defined — and the implications reach far beyond IT departments. For any organisation that stores, processes, or handles information — whether in digital or paper form — compliance now means more than simply preventing hacks. It’s about proving that every piece of information under your care is protected, traceable, and responsibly managed. At The Filing Room, we view this as part of a broader shift: cybersecurity is no longer just a technical issue, but a records management one. Understanding the 2024 Cybercrime Amendment Act The 2024 amendments strengthen Kenya’s existing Computer Misuse and Cybercrimes Act, 2018 to reflect the evolving digital environment. Key updates include: Expanded definitions of “access” and “data” — The Act now

How Kenya’s new cybercrimes bill affects your document storage2025-10-26T06:58:23+02:00

What documents are required for tender applications in Kenya?

Winning a tender can open new doors for your organisation. Whether you’re a bank bidding for a government contract, an NGO seeking funding, or a law or accounting firm competing for consultancy work, the tender process is one of the most reliable ways to secure business in Kenya. But tenders are competitive — and unforgiving. Missing even one mandatory document can disqualify your application, no matter how strong your technical proposal or pricing. That’s why organised, up-to-date recordkeeping is essential. In this article, we explain what a tender application is, outline the core documents required, and show how centralised filing systems can make your organisation “tender-ready” at all times. What is a tender application? A tender application is a formal bid submitted by a business or organisation to supply goods, works, or services to a government body, NGO, or corporation. When tenders are advertised — through public notices, procurement portals,

What documents are required for tender applications in Kenya?2025-10-18T06:18:27+02:00

What does SHIF cover? Answers to Frequently Asked Questions

SHIF—Kenya’s Social Health Insurance Fund—has become a frequent topic of discussion among employers, employees, and compliance officers. As new health insurance legislation replaces or supplements components of NHIF, many want clarity on coverage, obligations, and what records must be kept. This article answers the most common questions and outlines practical steps for employers and professionals. What Is SHIF? SHIF is established under the Social Health Insurance Act, 2023, with regulations published in 2024 to operationalize the scheme. It is managed by the Social Health Authority (SHA) and is intended to provide universal health insurance coverage in Kenya, reducing reliance on out-of-pocket payments. What Does SHIF Cover? While benefits may evolve over time, the current framework indicates that SHIF benefits will include: Outpatient care: consultations, general practitioner services, referrals Inpatient and hospitalisation services: ward stay, surgeries, intensive care (within approved network) Diagnostics, lab tests, and imaging: when prescribed by network providers

What does SHIF cover? Answers to Frequently Asked Questions2025-10-01T13:50:06+02:00

UN Nairobi: What’s really moving, what’s not, and what it means for Kenya

The United Nations’ Nairobi campus (UNON) is undergoing significant upgrades and expansion. While some reports suggest that global headquarters of agencies like UNICEF, UN Women, and UNFPA might relocate here, no final decision has yet been confirmed. This article examines what is known now, what remains speculative, and what the implications could be for Kenya — particularly for businesses, records managers, legal and accounting firms, and providers of professional services. What is confirmed The UN General Assembly has approved two major construction projects at UNON, totalling nearly USD 340 million. One is the Conference Facilities Project (CFP), with a budget of ~USD 265.6 million. This project will upgrade conference infrastructure: expanding capacity from the current ~2,000 participants to ~9,000. It includes a new 1,600-seat Assembly Hall, improved meeting rooms, enhanced accessibility, and modern infrastructure. Construction is expected to start at the end of 2026, with completion by 2030. The office

UN Nairobi: What’s really moving, what’s not, and what it means for Kenya2025-09-13T09:59:45+02:00

Confidentiality in records management: How to protect sensitive client data

For lawyers, accountants, insurers, and banks, records are more than just documents — they are the backbone of client trust. Within these files lie sensitive details: financial transactions, contracts, medical histories, legal strategies, and personal identification data. Protecting this information is not just good practice, it is a legal obligation under Kenya’s Data Protection Act (2019) and, for firms dealing with international clients, global frameworks like the GDPR. At The Filing Room, we understand that confidentiality is the cornerstone of effective records management. Here’s how organisations can protect client data and mitigate the risks of breaches. 1. Legal and Regulatory Foundations Data Protection Act, 2019 (Kenya)Requires all entities processing personal data to adopt safeguards around storage, access, and destruction. Sensitive data must not be retained longer than necessary and must be securely disposed of. Global Standards (GDPR-style obligations)If you handle cross-border clients, the General Data Protection Regulation (GDPR) places emphasis

Confidentiality in records management: How to protect sensitive client data2025-08-28T15:02:23+02:00

What documents are essential for a business to have in Kenya?

Running a business in Kenya involves more than just providing a service or product — it requires a strong, well-maintained foundation of legal and operational documentation. Whether you’re launching a new company or managing an established firm, having the right records in place is critical for compliance, audits, tenders, credit access, and growth. At The Filing Room, we’ve spent over 25 years helping organisations — from NGOs and law firms to financial institutions and retailers — secure, organise, and retrieve their most important business documents. Here's a practical guide to what every business in Kenya should have on file. 1. Core regulatory and registration documents These apply to nearly all registered businesses in Kenya, regardless of sector: Certificate of incorporation / business name registrationProof that your business is legally recognised by the Registrar of Companies. This is generated through the eCitizen portal. KRA PIN certificateA personal identification number (PIN) is

What documents are essential for a business to have in Kenya?2025-07-27T09:12:50+02:00

Records management for multi-branch organisations: Maintain control across locations

As businesses in Kenya grow and expand their operations across regions, counties, or even countries, one challenge often goes unnoticed until it causes real disruption: records management across multiple branches. Whether you're operating a national bank, a regional insurance firm, an NGO with county offices, or a corporate with satellite teams, managing documents consistently and securely across locations becomes increasingly complex. At The Filing Room, we’ve worked with multi-branch organisations for over 25 years — and we understand what’s required to keep control, stay compliant, and improve efficiency at scale. The Challenges of Multi-Branch Records Management When records are managed independently at each branch, the problems multiply quickly: Inconsistent Filing SystemsEach branch may develop its own naming conventions or storage methods, making company-wide retrieval time-consuming or impossible. Lack of Central OversightHead offices often have limited visibility into what records are held where — a major risk during audits or litigation.

Records management for multi-branch organisations: Maintain control across locations2025-07-10T10:32:09+02:00

What counts as ‘Fraud’ under Kenyan Tax Law — and how recordkeeping can protect you

When most people hear the word fraud, they think of intentional deceit or criminal tax evasion. But under Kenyan tax law, the term encompasses a much broader range of conduct — including mistakes and oversights that arise from poor documentation. At The Filing Room, we’ve seen how easily well-meaning businesses can face significant exposure simply because they lack proper records. This article explains what “fraud” can mean in the eyes of the Kenya Revenue Authority (KRA) — and how strong recordkeeping is your best defence. What does the law say? The Tax Procedures Act (TPA), 2015 governs how KRA assesses, investigates, and enforces tax obligations in Kenya. While the standard rule requires taxpayers to keep records for five years, there is a key exception: if fraud, gross negligence, or willful misrepresentation is suspected, KRA may review your records going back indefinitely. But what does that mean in practice? “Fraud” in

What counts as ‘Fraud’ under Kenyan Tax Law — and how recordkeeping can protect you2025-06-29T12:59:09+02:00

Why you should keep tax documents longer than the law says

In Kenya, the law is clear: most organisations are required to retain tax-related records for five years. But what many businesses don’t realise is that meeting this legal minimum does not necessarily protect them from Kenya Revenue Authority (KRA) audits or penalties — especially if fraud is suspected. At The Filing Room, we work with organisations to ensure that their record-keeping practices don’t just meet legal requirements, but protect them from risk. Because in practice, five years isn’t always five years. What the Law Says The Tax Procedures Act in Kenya harmonised the retention period for most tax records to five years — down from the previously required seven years for Income Tax and Excise Duty. This means that, for day-to-day compliance, taxpayers are expected to retain: Copies of tax returns and assessments Invoices and receipts Payment records Contracts and supporting documentation Financial statements and audit reports This five-year timeline

Why you should keep tax documents longer than the law says2025-06-19T11:36:49+02:00
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