Top 5 records management mistakes organisations in Kenya make
In a business environment increasingly governed by compliance, data protection, and operational transparency, proper records management is no longer optional. Yet many organisations in Kenya — from corporates and NGOs to professional service firms — still make critical mistakes that can lead to inefficiencies, reputational harm, or even legal penalties. Here are five of the most common records management mistakes we see — and how to fix them. 1. No Document Retention Policy The Problem:Many organisations don’t have a clear, documented policy outlining how long various types of records should be retained. This results in unnecessary storage costs, regulatory risks, and difficulty locating important information. The Fix:Implement a records retention schedule that aligns with Kenyan legal requirements and sector-specific guidelines. Review it annually and ensure staff are trained on how to apply it. The Filing Room assists clients in developing compliant, practical retention policies tailored to their industry. 2. Insecure

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